Terms of service

Overview

Welcome to Nelessa. The terms "we", "us" and "our" refer to Nelessa, which operates this store and website together with all related information, content, tools and products (the "Services"). Nelessa is powered by Shopify, which enables us to provide the Services to you.

By visiting our store or purchasing from us, you agree to the terms set out below. Please read them carefully. If you do not agree with these terms, please do not use our Services.

Eligibility

By agreeing to these terms, you confirm that you are at least the age of majority in your state, province or country of residence, and that you have given us your consent to allow any of your minor dependants to use this site.

Where we sell

We currently sell and ship to customers in the United States and Canada.

Products and pricing

All prices are shown in United States dollars (USD). Taxes, duties and fees are shown at checkout where they apply. We reserve the right to change prices, product descriptions and availability at any time without notice. We make reasonable efforts to display product colours and images accurately, but we cannot guarantee that your screen displays them exactly.

Orders

We reserve the right to refuse or cancel any order, including orders that appear to be placed by dealers or resellers, orders with incorrect pricing caused by a technical error, or orders we are unable to fulfil. If we cancel an order after payment, we refund it in full.

Payment

Payment is taken at the time of ordering. We accept the payment methods shown at checkout. All transactions are processed securely by Shopify and its payment providers; we do not store your full card details.

Shipping and delivery

Delivery times are described in our Shipping Policy. Estimated delivery windows are estimates, not guarantees, and can be affected by customs or carrier delays.

Returns and refunds

Returns and refunds are described in our Refund Policy, which forms part of these terms.

Accuracy of information

We work to keep the information on this site current and accurate, but we do not warrant that it is free of errors. Any reliance on the material on this site is at your own risk.

Prohibited uses

You may not use our site or products for any unlawful purpose, to infringe our intellectual property or that of others, to submit false information, to upload malicious code, or to interfere with the security of the Services.

Intellectual property

The content on this site, including text, images, logos and the Nelessa name, is our property or is used with permission, and may not be reproduced without our written consent.

Limitation of liability

To the fullest extent permitted by law, Nelessa is not liable for indirect, incidental or consequential damages arising from your use of the Services or products. Nothing in these terms limits any rights you have under mandatory consumer protection law where you live.

Governing law

These terms are governed by the laws of Poland, where our business is based, without limiting any mandatory consumer rights you hold under the laws of your state, province or country of residence.