Refund policy

30-day returns

You can return unworn items in their original condition within 30 days of delivery.

How to start a return

Email support@nelessa.com with your order number and what you'd like to return. We reply within 1–2 business days with return instructions. Please don't send items back before contacting us.

Damaged, faulty or wrong items

Email us within 14 days of delivery with a photo. We'll send a replacement or a full refund, whichever you prefer, and we cover any return shipping.

Change of mind

Return shipping for change-of-mind returns is paid by the customer.

Refunds

Once we approve your return, we refund your original payment method within 5–10 business days. Your bank may need a few extra days.

Orders that haven't arrived

If your order hasn't arrived within 30 business days of dispatch, email us and we'll resend it or refund you.

Cancellations

You can cancel for a full refund any time before your order ships.